Customer satisfaction is the number one goal for the customer service department. We are available to answer questions and assist customers with any problems they may encounter. Our customer service department is open Monday through Friday, 8:30 AM until 5:00 PM. You may call us at (540) 868-1061, or stop by at 315 Tasker Road, Stephens City, VA.

The Frederick Water observes the following holidays:

New Year’s Day – January 1
President’s Day – 3rd Monday in February
Memorial Day – Last Monday in May
Independence Day – July 4
Labor Day – 1st Monday in September
Veteran’s Day – November 11
Thanksgiving Day and the Friday after Thanksgiving – 4th Thursday and Friday in November
Christmas Eve – December 24
Christmas Day – December 25

This website was established to give customers the option of twenty-four-hour customer service access for convenience. We hope you find it useful and informative.

Weekdays after 5:00 PM, weekends, and holidays call our main line at (540) 868-1061 and select option 7 for emergencies.

How are we doing?

Please take a few moments to fill out our Customer Service Survey.

There are two buttons at the top of the survey. One will allow you to submit the form data via E-Mail. The other button will allow you to print the form, which you can send using one of two ways:

Fax the form to Frederick Water: Customer Service Department at (540) 868-1429

Mail the Form to: Frederick Water Customer Service Department
PO Box 1877
Winchester, VA 22604