RATE INFORMATION

Consumption Rate (Click to Download)

RATES RULES AND REGULATIONS FOR WATER AND SEWER SERVICE (CLICK TO DOWNLOAD)

Billing and collection are established by the Frederick Water Board under the Rates, Rules, & Regulations for Service.
Water and sewer service bills are based on water consumption shown by actual meter readings.

Residential Water (billed every two months)
Base Rate
5/8-inch meter $25.33
Consumption Rate (per 1,000 gallons)
0-2 included in base fee
3-20 $4.32
21-50 $4.57
51-100 $4.98
101+ $6.17

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Residential Sewer (billed every two months)
Base Rate
5/8-inch meter $34.42
Consumption Rate (per 1,000 gallons)
0-2 included in base fee
3-20 $5.17
21-50 $5.47
51-100 $5.96
101+ $6.50

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Commercial/Industrial Water (billed monthly)
Base Rate
Multifamily $10.13
3/4-inch meter
$17.06
1-inch meter
$19.10
1-1/2-inch meter
$21.84
2-inch meter
$29.34
3-inch meter
$84.56
4-inch meter
$105.01
6-inch meter
$152.72
8-inch meter
$207.27
10-inch meter
$261.82
Consumption Rate (per 1,000 gallons)
0-1 included in base fee
3-20 $4.32
21-50 $4.57
51-100 $4.98
101+ $6.17

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Commercial/Industrial Sewer (billed monthly)
Base Rate
Multifamily $13.77
3/4-inch meter
$23.36
1-inch meter
$26.58
1-1/2-inch meter
$30.87
2-inch meter
$42.69
3-inch meter
$129.68
4-inch meter
$161.89
6-inch meter
$237.06
8-inch meter
$322.98
10-inch meter
N/A
Consumption Rate (per 1,000 gallons)
0-1 included in base fee
3-20 $5.17
21-50 $5.47
51-100 $5.96
101+ $6.50

There shall be no abatement of the minimum base charge unless the meter has been turned off at the property owner’s request. Since all water and sewer services are used by the customer in advance of the bill, bills are due and payable when rendered.

Billing Schedule

Water and waste water bills are mailed every other month to our Residential customers. Multi-family Dwellings customers, as well as, Commercial and Industrial customers served by a meter ¾” or larger are billed monthly.  The consumption rates are the same for Commercial, Industrial, Multi-family Dwellings, and Residential customers.

Late Payments

Bills are delinquent if payment is not received by 5:00 PM on the due date printed on the bill. Accounts not paid by 5:00PM on the penalty date will be charged a 10% late fee.

Final or Cutoff Notice

Final or cutoff notices will be mailed after the due date for all accounts not paid by the due date. This notice will state the date the service will be cutoff if payment is not received by 5:00PM on that date. Failure to receive a final or cutoff notice does not exempt the customer from payment or termination of service. In the event a customer’s account is past due, an FCSA Customer Service representative will work with the customer to establish payment arrangements to keep the service from being cutoff. However, the customer must contact the Customer Service Department at 540-868-1061 ext 4 before 5:00PM on the cutoff date to establish suitable payment arrangements.

Disconnection for Non-payment

If payment is not made in full before 5:00PM on the cutoff date, or the date agreed if a payment arrangement is granted, the entire past due amount will be due and payable and service will be cutoff. A $50.00 non-payment fee will be added to the account as well a deposit of $150, if one is not currently held on the account ($75 if water or sewer only). Although partial payments are accepted, they will not prevent service from being cutoff for non-payment.

Reconnection of Service

When a customer has been disconnected for non-payment, the entire past due amount and all penalty fees must be paid before service will be restored. If payment is made before 5:00 PM, FCSA will try to restore service on that day. It may take up to one business day or 24 hours to restore service.